FieldHash support
Support for FieldHash pilots and deployments.
Contact us for pilot scoping, integration questions, evidence-package review, privacy requests, and deployment support.
Last updated: July 17, 2026
Contact
For pilot, integration, or deployment support, email support@fieldhash.ai.
What to include
To speed up support, include your organization, workflow or agent name, deployment target (hosted, VPC, on-prem, or local model), memory source, model route, and a short description of the issue or evaluation question.
Pilot and commercial support
Pilot scope, fees, deployment configuration, support commitments, retention, and data handling are governed by the applicable order form or statement of work. For commercial questions, use the same support contact and include your target deployment path.
Security reporting
Report a suspected vulnerability, exposed credential, unauthorized access, or evidence-integrity issue to security@fieldhash.ai. Include the affected surface, reproduction steps, potential impact, and a safe way to contact you. Do not access, alter, or retain data that is not yours while testing.
Security reports are reviewed on business days. Contracted response and incident-notification commitments are defined in the applicable SOW. The canonical disclosure contact is also published at /.well-known/security.txt.
Privacy and procurement
For data access, export, deletion, subprocessor, retention, or DPA questions, email privacy@fieldhash.ai.
Service status and escalation
FieldHash pilots are customer-scoped. Public status posture and the boundary between website availability and contracted deployment operations are listed on the service-status page. Deployment-specific escalation paths, support hours, severity definitions, and response targets live in the applicable SOW.